Right of Withdrawal

Consumers according to the KSchG have the right to withdraw from this contract within fourteen days without giving any reason. Exceptions to this are according to § 18 FAGG goods that have been made to customer specifications or are tailored to the customer’s personal needs. For entrepreneurs according to §1 UGB, there is no statutory right of withdrawal.

The withdrawal period is:

1. In the case of a purchase contract, fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.
2. In the case of a contract for multiple goods ordered by the consumer in a single order and delivered separately, fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last item.
3. In the case of a contract for the delivery of goods in several partial deliveries or pieces, fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last partial delivery or piece.

To exercise your right of withdrawal, you must inform us (Studio Narjara Vieira LTDA, Edifício Wall street - Av. Luís Viana Filho, 6462 - Sala 1026 Torre B - Paralela, Salvador - BA, 41730-101, Tel.: +55 (71) 3033-7191, Whatsapp: +55 71 99904‑5029, Email: [email protected]) of your decision to withdraw from this contract by means of a clear statement (e.g., an email or a letter sent by post). You may use our sample withdrawal form, but it is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we will refund all payments received from you, including delivery costs (with the exception of additional costs arising if you chose a type of delivery other than the least expensive standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed of your decision to withdraw from this contract. We will carry out such refund using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. In the case of purchase contracts where we have not offered to collect the goods ourselves in the event of withdrawal, we may withhold reimbursement until we have received the goods back or you have provided proof of returning the goods, whichever is the earliest.

If you have received goods in connection with the contract, you must return the goods promptly and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us at: Studio Narjara Vieira LTDA, Edifício Wall street - Av. Luís Viana Filho, 6462 - Sala 1026 Torre B - Paralela, Salvador - BA, 41730-101, Tel.: +55 (71) 3033-7191, Whatsapp: +55 71 99904‑5029, Email: [email protected]

The deadline is met if you send the goods before the period of fourteen days has expired. You will bear the direct costs of returning the goods. You only have to pay for any diminished value of the goods if this loss in value is due to handling the goods in a way that is not necessary to establish their nature, characteristics, and functioning. If you requested that the services begin during the withdrawal period, you must pay us an amount that is proportional to the services already provided up to the point at which you informed us of the exercise of the right of withdrawal regarding this contract, compared to the total scope of the services provided for in the contract.

Please return the item, if possible, in its original packaging. Please include a copy of the delivery note received and mark which items you are returning.

Special Note for Products Purchased and Shipped to Brazil

For products purchased and shipped to Brazil, the Consumer Protection Code (CDC) applies. According to Articles 49 and 54 of the CDC:

• Article 49: Consumers have the right to withdraw from the contract within seven days from the receipt of the product or service, regardless of the reason, and without incurring any cost.
• Article 54: The consumer must return the product to the seller within the same period of seven days, and the seller must refund the total amount paid, including the delivery cost, within 30 days.

If you have purchased products that are subject to the CDC, please ensure to follow the above regulations regarding withdrawal and returns.